Customer Service - Two words only found in the Dictionary
I don't know about you, but I hate fixing stuff at my house. I don't mind the work, have plenty of tools, and actually know how to use most of them. The part I hate is buying ANYTHING from Home Depot or Lowe's. Every time I go to these places, I know I'll be back at least three times to return stuff that doesn't work right or was incorrectly suggested by an employee of said business. Here's the dialog from my last trip:
Me: I need grounding wire.
Lowe's guy: What size wire?
Me: I'm grounding an outlet, I guess whatever size that is (should be #14 on a 20 amp circuit).
Lowe's guy: No, it has to be 4, 6 , or 8.
Me: Ok.
Lowe's guy: or you could use this. (points to #14 wire pre-cut in 8 inch strips).
Me: You said it had to be 4, 6, or 8.
Lowe's guy: (dumb / annoyed look as if I'm being difficult)
Me: I also need self-tapping grounding screws.
Lowe's guy: There's no such thing.
Fine. I leave knowing I can't possibly match wits with this guy. I head for Home Depot.
Me: I need grounding wire
Depot guy: What size?
Me: I'm grounding an outlet
Depot guy: There's 4, 6, 8?
Me: Uh, ok, number 6?
Depot guy: What??? (looks at me like I'm retarded even though he JUST TOLD me there's 4, 6, and 8)
Me: I know. You're the one who told me I need 4, 6, or 8.
Me: I also need self-tapping grounding screws.
Depot guy: No, you don't. The box has threaded holes.
Me: I have old boxes.
Depot guy: There's only one kind of grounding screw.
Me: You should go have sex with the Lowe's guy so whatever knuckleheaded species you're a member of doesn't die out. (ok, I just thought that, I didn't say it)
So I went to a real hardware store where a real person said "Self-tapping? Sure. Oh, I don't have any right now but try these grounding clips. They'll work, too." Let that be a lesson to everyone - good customer service costs 1.29.